Frequently Asked Questions (FAQs)

    Welcome to our FAQ page! Here you will find answers to the most common questions about shopping at Starbkshirt. If you can’t find what you’re looking for, please reach out to our support team.

    General Questions

    Q: How can I contact customer support? A: You can reach us via email at support@starbkshirt.com or call us at +1 262-201-9016.

    Q: What are your customer support hours? A: Our team is available during the following hours:

    • Monday & Sunday: 10:00 AM – 7:00 PM
    • Tuesday – Thursday: 10:00 AM – 8:00 PM
    • Friday – Saturday: 10:00 AM – 9:00 PM

    Q: Where is your store located? A: We are located at 241 DeKalb Ave, Brooklyn NY 11205, United States.

    Shipping & Delivery

    Q: How much does shipping cost? A: We offer a flat shipping rate of $5.99 for all orders under $100.00. If your order totals $100.00 or more, you will automatically receive Free Shipping!

    Q: How fast will I get my order? A: We process all orders within 0 to 1 business day (our daily order cut-off time is 5:00 PM EST). Once your package is shipped, the estimated transit time is 1 to 3 business days.

    Q: Do you ship internationally? A: At this time, we only ship to addresses within the United States.

    Returns & Refunds

    Q: What is your return policy? A: We offer a generous 30-day return window. You have 30 days from the date you receive your apparel to request a return. The items must be unworn, with tags attached, and in their original packaging.

    Q: Is there a fee to return an item? A: No! We offer completely free return shipping and do not charge any restocking fees. We will provide you with a pre-paid return label.

    Q: When will I receive my refund? A: Once we receive and inspect your returned item, your refund will be processed automatically to your original payment method within 7 business days.

    Payments & Security

    Q: What payment methods do you accept? A: We process payments securely through Stripe. We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Apple Pay.

    Q: Is my payment information secure? A: Yes, absolutely. Our store uses SSL encryption to protect your data, and Stripe handles all sensitive payment information with the highest level of PCI-compliant security.